Worldwide · Discreet · Tracked
Delivery & Shipping
Research-grade compounds shipped worldwide. All orders ship in discreet, temperature-stable packaging with delivery typically taking 6–14 business days.
🚚
Free Shipping on Orders Over $300
Qualifying orders to all destinations ship free - no code needed, applied automatically at checkout.
European Union
Standard shipping
€25
Orders over €300
Free
6–14 business days
United Kingdom
Standard shipping
£25
Orders over £300
Free
6–14 business days
United States
Standard shipping
$30
Orders over $300
Free
6–14 business days
Dispatch & Packaging
Because we ship direct from the source with no middleman, delivery typically takes 6–14 business days worldwide. International shipments may experience additional delays due to customs processing.
All shipments leave in discreet, unmarked outer packaging with no reference to peptides or research chemicals. Products are packed with cooling inserts where required to maintain integrity during transit.
Tracking
Every order ships with full tracking. A tracking number is emailed to you once your order leaves our facility. You can monitor your shipment in real time through the carrier's portal.
If you have not received a tracking email within 3 business days of your order, contact us at hello@new-u.io.
Customs & Import
The buyer is solely responsible for ensuring that importation of research compounds is lawful in their country. New-U Research Compounds will not be liable for orders held, seized, or delayed by customs authorities.
- All applicable import duties, taxes, and VAT are the buyer's responsibility.
- Orders are declared accurately - we do not under-declare values or mislabel contents.
- If your order is seized by customs, we are unable to issue a refund or replacement.
Lost or Damaged Orders
If your order arrives damaged or does not arrive within the expected window, contact us within 7 days of the estimated delivery date. Please include your order number and photos of any damaged packaging.
We will investigate with the carrier and, where applicable, arrange a replacement or resolution at our discretion.
Questions
For any shipping queries contact us at hello@new-u.io or visit our contact page. We aim to respond within one business day.
Worldwide Research Compound Delivery
Shipping &
Delivery
Standard worldwide shipping in discreet, temperature-controlled packaging. Delivery typically 6–14 business days.
🚚
Free shipping on all orders over $300
Applied automatically at checkout, no coupon needed
Shipping Rates by Region
European Union
All EU member states, shipped from EU warehouse
Delivery time
6–14 business days
Standard shipping
€25
Orders over €300
FREE
Tracking
Included
United Kingdom
England, Scotland, Wales & Northern Ireland
Delivery time
6–14 business days
Standard shipping
£25
Orders over £300
FREE
Tracking
Included
United States
All 50 states, shipped from international hub
Delivery time
6–14 business days
Standard shipping
$30
Orders over $300
FREE
Tracking
Included
Shipping Cost Breakdown
| Region |
Order Value |
Shipping Cost |
Est. Delivery |
| EU |
Under €300 |
€25 |
6–14 business days |
| EU |
€300+ |
FREE |
6–14 business days |
| UK |
Under £300 |
£25 |
6–14 business days |
| UK |
£300+ |
FREE |
6–14 business days |
| USA |
Under $300 |
$30 |
6–14 business days |
| USA |
$300+ |
FREE |
6–14 business days |
What to Expect After Ordering
1
Order Confirmed
You'll receive an order confirmation email with your order number and summary within minutes of placing your order.
2
Dispatched From Source
Your order is prepared and dispatched direct from our supplier with no middleman handling. You'll receive a tracking number via email once it leaves the facility.
3
In Transit
Your package is shipped in discreet, temperature-controlled packaging with no external branding. Track progress using the provided tracking number.
4
Delivered
Deliveries typically arrive in 6–14 business days worldwide. Store vials at 2–8 °C upon receipt.
Packaging & Handling
Discreet Packaging
All orders ship in plain, unmarked packaging with no external branding or product descriptions. Your privacy is our priority.
Cold-Chain Shipping
Lyophilised compounds are shipped with insulated cold-packs to maintain 2–8 °C temperature range throughout transit.
Tamper-Evident Seals
Every vial ships with tamper-evident seals and batch identification. If a seal is broken on arrival, contact us immediately.
Shipping FAQ
Do you offer express shipping?
▼
No, we currently only offer standard shipping for both EU and USA destinations. This keeps costs low and ensures all packages go through the same reliable shipping pipeline with full tracking.
How do I qualify for free shipping?
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Free shipping is automatically applied to any order with a subtotal of $300 or more. No coupon code needed, the discount appears at checkout. This applies to both EU and USA destinations.
Will I receive a tracking number?
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Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to track your package in real time. Allow 24 hours for tracking information to update after dispatch.
What if my package gets held at customs?
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We maintain a 99% customs pass rate thanks to our discreet packaging and proper documentation. In the rare event a package is seized, contact us at hello@new-u.io and we will work with you to resolve the issue, including reshipping if necessary.
Do you ship to the UK or other countries?
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Our primary shipping regions are the EU and USA. For UK and other international destinations, please contact us at hello@new-u.io for a shipping quote and availability.
How should I store vials after delivery?
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Store all lyophilised peptide vials at 2–8 °C (standard refrigerator temperature) immediately upon receipt. Reconstituted vials should also be refrigerated and used within the timeframe specified on the product page.
Ready to Order?
Free shipping on orders over $300. 48hr dispatch guarantee.
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