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Shipping & Delivery Guide

What happens between checkout and the parcel on your bench. Orders dispatch within 24 hours of confirmed payment on business days, and tracked delivery takes approximately 6–14 business days from payment confirmation , dispatch included. This guide covers each step, what to check when your parcel arrives, how to store the vials, and how to read the code on your vials.

Find your vial code

Your vials are sent with a ship code printed on the vial top, for example Y-3-10 is Retatrutide 10 mg. Type the code from your vial top, or a compound name, to see what it is.

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Shipping at a glance

Dispatch

Within 24 hours of confirmed payment on business days. Weekends and public holidays pause the clock.

Delivery

Approximately 6–14 business days from payment confirmation. Customs can add time on international parcels.

Tracking

On every order. The reference is emailed once the shipment is generated, then carrier updates as they happen.

Ships from

US orders ship from the USA or China depending on stock and fulfilment; all other destinations ship from China, direct from the manufacturer.

Delivery charge

$35 USD, free over $350 USD. Some destinations differ, and the exact charge for your address is shown at checkout before you pay.

Packaging

Plain, unmarked outer packaging with no reference to the contents. Lyophilised peptides are stable through the tracked transit window.

Rates for each region, the carrier that delivers to your country, customs and what happens if a parcel is delayed are on the shipping & delivery policy.

From payment to your door

Payment confirmed Your order confirmation arrives by email with your order reference. Check the delivery address on it the same day; a correction before dispatch costs nothing.

Dispatched Orders dispatch within 24 hours of confirmed payment on business days, in plain packaging on a tracked service.

Tracking email We email your tracking reference once the shipment is generated. The carrier’s first scan can take 24–48 hours to appear.

In transit We email carrier updates as the carrier reports them, including an out-for-delivery notice and an email for a delivery exception or missed delivery attempt. Follow it live on Track Order.

Delivered Parcels arrive in approximately 6–14 business days from payment confirmation. International parcels can take a little longer when they pass through customs.

When your parcel arrives

Inspect the box Check the outer packaging before you open it. If it is damaged, photograph it first.

Check every vial Make sure each vial is present, sealed and intact, with no leakage. The code on the vial top, such as Y-3-10 , identifies the compound and strength; find your vial code at the top of this page decodes it.

Match it to your order Compare compounds, strengths and quantities with your order confirmation email and, where included, your packing slip. Certificates of Analysis are published on the website — on each product page and at /coa — rather than packed with orders.

Store promptly Move powder vials to the freezer (−20°C), or to the fridge (2–8°C) if you will reconstitute them within a few weeks. Keep them in their box, away from light.

Label and log After reconstitution, write the date on the vial and note its code in your research log so every compound stays unambiguous.

Something wrong? Don’t use a damaged vial. Photograph the vial and the packaging and contact support with your order reference; we’ll review it and replace under our Replacement Policy.

Short vial labels

Some vials also carry a short label, for example SM5 or BPC10 , that identifies the compound and its strength. If yours has no vial-top code, search the label or a compound name here. Where a packing slip is included, it lists the codes in your order. Vials are coded for logistics and are not batch-marked.

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Storage, handling and certificates

Storage

Powder (lyophilised): Freezer, −20°C, for long-term storage; fridge, 2–8°C, if reconstituting within a few weeks

Reconstituted: Fridge, 2–8°C, away from light; standard guidance is to use within 30 days

Do not freeze reconstituted compounds

More detail: how to store research compounds

Handling

Protective equipment: Gloves and aseptic technique

Reconstitution: Bacteriostatic water — see the reconstitution guide

Stopper: Swab with alcohol before every draw

Disposal: Follow your laboratory’s biohazard waste protocol

Quality & certificates

Release testing: Every released sale batch must pass independent verification before it is offered for sale

Laboratories: Janoshik Analytical and Freedom Diagnostics

Published reports: Certificates of Analysis are available for the batches listed on /coa and on each product page

Your order: Contact support with your order reference if a public certificate for your compound is not yet listed

For laboratory and research use only — not for human or veterinary use.

Questions

How long does delivery take? ▼

Approximately 6–14 business days from payment confirmation . Dispatch is part of that window, not added to it: orders dispatch within 24 hours of confirmed payment on business days. International parcels can take a little longer when they pass through customs.

Where do orders ship from? ▼

US orders ship from the USA or China depending on stock and fulfilment; all other destinations ship from China, direct from the manufacturer.

How much does delivery cost? ▼

The standard delivery fee is $35 USD, free over $350 USD. Some destinations differ, and the exact charge for your address is shown at checkout before you pay. The delivery page lists the rates by region.

Which countries do you ship to? ▼

The delivery page lists every destination we ship to, with its rate and delivery estimate. You are responsible for making sure that importing research compounds is lawful where you are.

Is the packaging discreet? ▼

Yes. Every order ships in plain, unmarked outer packaging with no reference to peptides or research compounds.

How do I track my order? ▼

Every order ships with tracking. The tracking reference is emailed once the shipment is generated; the carrier’s first scan can take 24–48 hours to appear. After that we email carrier updates as the carrier reports them, including an out-for-delivery notice and an email for a delivery exception or missed delivery attempt. You can check progress at any time on the Track Order page.

How do I know which compound is in each vial? ▼

Your vials are sent with a ship code printed on the vial top for the compound and its strength — for example Y-3-10 is Retatrutide 10 mg, Y-1-5 is Semaglutide 5 mg and Y-2-20 is Tirzepatide 20 mg. The vial-code lookup at the top of this page decodes any of them. Some vials also carry a short label such as SM5 or BPC10, listed further down the page.

What if a vial arrives damaged? ▼

Don’t use it. Photograph the vial and the packaging, then contact support straight away and we’ll review it and replace under our Replacement Policy.

How should I store peptides after delivery? ▼

Lyophilised peptides are stable through the tracked transit window. On arrival, store powder vials in the freezer at −20°C, or in the fridge at 2–8°C if you will reconstitute them within a few weeks. Once reconstituted, keep them at 2–8°C away from light; standard guidance is to use them within 30 days, and not to freeze them. The storage guide has the detail.

What if I can’t read the code on a vial? ▼

Check your order confirmation email and, where included, your packing slip, or decode any legible code with the vial-code lookup at the top of this page. If a label is unreadable or missing, contact support with your order reference and we’ll confirm the contents from your order record.

What comes in the parcel? ▼

Your code-labelled vials and, where provided, a packing slip listing the code and compound for each item. Certificates of Analysis are published on the website — on each product page and at /coa — rather than packed with orders.

Related information

Shipping & Delivery Policy

Track Order

Replacement Policy

Certificates of Analysis

Storage guide

Contact

PRECISION. PURITY. PERFORMANCE.

Research peptides. Third-party Certificates of Analysis (Janoshik Analytical & Freedom Diagnostics) are published on the website. Supplied strictly for laboratory research use.

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